WSM 2015 Slides

Customer Success Service Tiers

Preferred

Premium

Platinum

Training services

Standard with all digital  adoptions • Training Coach • Product User Guides • Getting Started Training  Videos for Faculty &  Students • Getting Started Webinars  led by Product Trainers • Course Integration  Webinars led by NEC’s • Ongoing Professional  Development Webinars • General Technical  Support

$90 to $150k

+ $150k 

to ensure your success

Preferred Services Plus:  • On Site Faculty  Workshop led by NEC • Faculty Digital Specialists  ‐ Train the Trainer  Program • Ask an Expert 

Premium Services Plus: • Training Manager • Semester Health Checks • Custom Training  Dashboards • On Site Student Training  • Specialized Technical  Support

Digital Offerings Include: CoursePoint, PassPoint, prepU, vSim, DocuCare

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