Huston_Leadership Roles and Management Functions in Nursing,

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Contents

24 Performance Appraisal 636 Introduction 637 Using the Performance Appraisal to Motivate Employees 638 Strategies to Ensure Accuracy and Fairness in the Performance Appraisal 641 Performance Appraisal Tools 644 Strategies for Planning and Executing a Successful Performance Appraisal Interview 652 Performance Management 654 Coaching: A Mechanism for Informal Performance Appraisal 655 When Employees Appraise Their Manager’s Performance (Upward Appraisals) 657 Integrating Leadership Roles and Management Functions in Conducting Performance Appraisals 657 Additional Learning Exercises and Applications 658 25 Problem Employees: Rule Breakers, Marginal Employees, and Those with Substance Use Disorder 663 Introduction 664 Constructive Versus Destructive Discipline 666 Self-Discipline and Group Norms 667 Fair and Effective Rules 667

Discipline as a Progressive Process 669 Disciplinary Strategies for the Manager 673 Disciplining the Unionized Employee 675

The Disciplinary Conference 676 The Termination Conference 678

Grievance Procedures 679 Transferring Employees 680 The Marginal Employee 681 The Impaired Employee/Substance Use Disorder 683 Recognizing the Employee with Substance Use Disorder 685 Integrating Leadership Roles and Management Functions When Dealing with Problem Employees 693 Additional Learning Exercises and Applications 695

Appendix Solutions to Selected Learning Exercises 699 Index 709