Huston_Leadership Roles and Management Functions in Nursing,

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Contents

19 Organizational, Interpersonal, and Group Communication in Team Building 476 Introduction 477 The Communication Process 479 Variables Affecting Organizational Communication 480

Organizational Communication Strategies 481 Elements of Nonverbal Communication 484 Assertive, Passive, Aggressive, and Passive–Aggressive Verbal Communication Skills 487 Listening Skills 491 Written Communication Within the Organization 491 Technology as a Tool in Contemporary Organizational Communication 493 Communication, Confidentiality, and Health Insurance Portability and Accountability Act 497 Group Communication 498 Communication and Team Building 501 Integrating Leadership and Management in Organizational, Interpersonal, and Group Communication in Team Building 501 Additional Learning Exercises and Applications 503

20 Delegation 509 Introduction 510

Delegating Effectively 512 Common Delegation Errors 515 Delegation as a Function of Professional Nursing 517

Subordinate Resistance to Delegation 523 Delegating to a Multicultural Work Team 523 Integrating Leadership Roles and Management Functions in Delegation 526 Additional Learning Exercises and Applications 528

21 Conflict, Workplace Violence, and Negotiation 537 Introduction 538 The History of Conflict Management 539 Intergroup, Intrapersonal, and Interpersonal Conflict 541

The Conflict Process 542 Conflict Management 542 Managing Unit Conflict 546 Bullying, Incivility, Mobbing, and Workplace Violence 547 Negotiation 551 Alternative Dispute Resolution 557 Seeking Consensus 557 Integrating Leadership Skills and Management Functions in Addressing Conflict, Workplace Violence, and Negotiation 558 Additional Learning Exercises and Applications 560